Returns Policy

All of our products are exquisitely handmade one at a time. Therefore, it is difficult, if not impossible, to make identical items the way a machine can. Our artisans are masters, and they strive for the highest quality and standards in every item they create. Handmade items have natural variances in color, size, and texture, which should not be misconstrued as flaws. These variances are what make each product charming and unique. Items may not be identical to the ones pictured.

**Clearance and sale items may not be returned or exchanged. If you'd like to return or exchange an item you purchased from an MZ Stockist, please contact that store directly. ** 

Retail Refunds

 Retail Exchanges

If you are unsatisfied with your item for any reason, please contact us. We will work with you personally in order to make sure you are 100% satisfied with your shopping experience.

Wholesale Returns & Exchanges

Consideration will be given on a case by case basis. 

How do I make a return?

Contact Customer Service at or call our toll free number at 1-888-211-1625. We will gladly assist you personally with this process.


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