All of our products are exquisitely handmade one at a time. Therefore, it is difficult, if not impossible, to make identical items the way a machine can. Our artisans are masters, and they strive for the highest quality and standards in every item they create. Handmade items have natural variances in color, size, and texture, which should not be misconstrued as flaws. These variances are what make each product charming and unique. Items may not be identical to the ones pictured.
**Clearance and sale items may not be returned or exchanged. If you'd like to return or exchange an item you purchased from an MZ Stockist, please contact that store directly. **
- Refunds are available within 15 days of purchase
- Refunds will be processed in 1-2 business days.
- Any questions contact us at firstname.lastname@example.org
- Items may be exchanged within 30 days of the original transaction.
- Returns will be processed in 1-2 business days.
If you are unsatisfied with your item for any reason, please contact us. We will work with you personally in order to make sure you are 100% satisfied with your shopping experience.
Wholesale Returns & Exchanges
- No refunds. Returns will only be accepted if an item is defective.
- Items can be exchanged with a 20% restocking fee within 10 days of receipt for new items or company credit.
- Customer is responsible for return shipping charges.
Consideration will be given on a case by case basis.
How do I make a return?
Contact Customer Service at email@example.com or call our toll free number at 1-888-211-1625. We will gladly assist you personally with this process.