Shipping + Returns
How much does shipping cost?
Ground shipping within the continental U.S. is free for all orders over $35! Shipping is calculated at checkout for all other locales and totals. Expedited shipping options are available at checkout.
When will I receive my order?
MZ ships from Northern California with UPS and USPS. Delivery of in stock orders is usually 4-7 business days from ship date. You will receive tracking information as soon as you order ships as well as updates on delivery.
*Once we have shipped your handmade items MZ is not responsible for shipping delays that are beyond our control.
How do I track my order?
You can track your order by logging into your account and accessing your "Purchases" under the "My Account" tab. You can also track your shipment from the link within the "Shipping Confirmation" email you receive. If you are having any trouble tracking your order please reach out to us: firstname.lastname@example.org.
How much does international shipping cost?
All international orders are shipped with USPS. Cost is calculated at checkout. Please email email@example.com for information and rates on international shipping to your country.
When will I receive my international order?
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
What about duties and taxes?
MZ is not responsible for any duties or taxes incurred on an international shipment.
What if I'm sending a gift?
If the order is a gift, the package will be marked "Gift," but the cost of the item will still be included on the customs form. Customs authorities require us to declare the value of the gift item directly on the package.
What countries do you ship to?
MZ ships internationally to almost everywhere. A list of countries is below. Don't see your country? Reach out to us at firstname.lastname@example.org.
Albania, American Samoa, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Caymen Islands, Chile, Colombia, Costa Rica, Croatia, Curacoa, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Malaysia, Malta, Marshall Islands, Mexico, Federated States of Micronesia, Netherlands, New Zealand, Northern Mariana Islands, Norway, Palau, Peru, Philippines, Poland, Portugal, Romania, Saint Kitts and Nevis Anguilla, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, St. Lucia, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, United Kingdom, Uruguay, Virgin Islands (British) and the Virgin Islands (U.S.).
Returns + Exchanges
Do you offer free returns?
Yes! We offer free returns on any order placed within the continental United States. Returns must be received within 30 days of delivery to be eligible for refund or exchange. Orders within the continental United States are eligible for free returns within 30 days of delivery. Please reach out and we will send you a pre-paid lable for your item: email@example.com.
Orders outside the continental United States may return an order at their expense within 30 days of delivery to be eligible for a refund or exchange.
How do I get a return label?
What is your return policy?
All of our products are exquisitely handmade one at a time. Therefore, it is difficult, if not impossible, to make identical items the way a machine can. Our artisans are masters, and they strive for the highest quality and standards in every item they create. Handmade items have natural variances in color, size, and texture, which should not be misconstrued as flaws. These variances are what make each product charming and unique. Items may not be identical to the ones pictured.
**Last Chance items may not be returned or exchanged. If you'd like to return or exchange an item you purchased from an MZ Stockist, please contact that store directly. **
How long do I have to make a return or exchange?
All items returned for refund or exchange must be received in our warehouse within 30 days of delivery to you.
How long will a refund or exchange take to process?
Exchanges will be processed in 1-2 business days.
If you are unsatisfied with your item for any reason, please contact us. We will work with you personally in order to make sure you are satisfied with your shopping experience.
How do I make a return or exchange?
Contact Customer Service at firstname.lastname@example.org or call our toll free number at 1-888-211-1625. We will gladly assist you personally with this process.
Do I have to pay for my exchange now?
If there is a balanced owed on your exchange you will be sent a payable invoice when the returned item has been received and your exchange is ready to ship.
Pre-order delivery time
When will I receive my pre-ordered item?
Please note pre-order ship dates on all product pages. These are estimated ship dates and may vary within 1-2 business days.
Do I have to pay for a pre-order item now?
Yes. Pre-orders must be paid in full at time of purchase.
General Shipping Terms
Is my information private?
What if my package is refused or returned to sender?
If you refuse a shipment from MZ, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to MZ. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to email@example.com or call Customer Service toll free at 1-888-211-1625.
Are there any other limitations?
At this time MZ does not ship to FPO's or APO's or any other locations with delivery limitations. We apologize for any inconvenience this may cause. MZ is not responsible for lost or stolen packages.
What if my package is lost?
MZ is not responsible for any lost or stolen packages. We will work closely with you and the carrier to try and resolve any situation.