Shipping + Returns
When will my order ship?
Orders ship within 1-2 business days.
How much does shipping cost?
Ground shipping within the continental U.S. is free! Shipping is calculated at checkout for all other locales and totals. Expedited shipping options are available at checkout.
When will I receive my order?
MZ ships from Northern California with UPS and USPS. Delivery of in stock orders within the Continental U.S. is usually 4-7 business days from ship date. You will receive tracking information as soon as you order ships as well as updates on delivery.
*Once we have shipped your handmade items MZ is not responsible for shipping delays that are beyond our control.
How do I track my order?
You can track your order by logging into your account and accessing your "Purchases" under the "My Account" tab. You can also track your shipment from the link within the "Shipping Confirmation" email you receive. If you are having any trouble tracking your order please reach out to us: email@example.com.
When will my expedited order ship?
Expedited orders placed before 9 a.m. PST, Monday through Friday will ship the same day. Expedited orders placed after this time will ship the next business day.
Where do you ship from?
All orders ship from our warehouse in Northern California.
Do you ship to PO boxes?
Yes. Most orders are shipped with USPS. We gladly ship to post offices boxes.
How much does international shipping cost?
All international orders are shipped with USPS. Cost is calculated at checkout. Please email firstname.lastname@example.org for information and rates on international shipping to your country.
When will I receive my international order?
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
What about duties and taxes?
MZ is not responsible for any duties or taxes incurred on an international shipment.
What if I'm sending a gift?
If the order is a gift, the package will be marked "Gift," but the cost of the item will still be included on the customs form. Customs authorities require us to declare the value of the gift item directly on the package.
What countries do you ship to?
MZ ships internationally to almost everywhere. A list of countries is below. Don't see your country? Reach out to us at email@example.com.
Albania, American Samoa, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Caymen Islands, Chile, Colombia, Costa Rica, Croatia, Curacoa, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Malaysia, Malta, Marshall Islands, Mexico, Federated States of Micronesia, Netherlands, New Zealand, Northern Mariana Islands, Norway, Palau, Peru, Philippines, Poland, Portugal, Romania, Saint Kitts and Nevis Anguilla, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, St. Lucia, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, United Kingdom, Uruguay, Virgin Islands (British) and the Virgin Islands (U.S.).
Returns + Exchanges
Do you offer free returns?
Yes! We offer free returns on any order placed within the continental United States. Returns must be received within 30 days of delivery to be eligible for refund or exchange. Please reach out and we will send you a prepaid label for your item: firstname.lastname@example.org.
Items must be returned in their original, new condition with tags still attached.
Orders placed outside the United States may be returned or exchanged at the buyers expense. These orders are subject to the same 30 days of delivery terms.
How do I get a return label?
What is your return policy?
We want you to be happy with your MZ purchase, and will accept returns within 30 days of delivery on items in their original condition. Last chance items are not eligible for return or exchange.
Please reach out to us at email@example.com and we will assist you personally with your return. Please let us know if you would like to return for a refund or if you would like to exchange your item. If you would like to exchange your item you will be issued a credit to use toward the item of your choice.
Returns must be received within 30 days of delivery to be eligible for a refund.
**Last Chance items may not be returned or exchanged. If you'd like to return or exchange an item you purchased from an MZ Stockist, please contact that store directly. **
**Gift Cards are not eligible for returns, refunds, or exchanges.**
How long do I have to make a return or exchange?
All items returned for refund or exchange must be received in our warehouse within 30 days of delivery to you.
How long will a refund or exchange take to process?
Returns will be processed within 1-2 business days after we receive the item.
Refunds will be issued to your original form of payment. Please note, refunds will only be issued if the item is received by MZ within 30 days of delivery and is in original, unused condition with tags still attached.
If you requested an exchange we will issue a store credit you may use towards the items of your choice.
If you are unsatisfied with your item for any reason, please contact us. We will work with you personally in order to make sure you are satisfied with your shopping experience.
How do I make a return or exchange?
Contact Customer Service at firstname.lastname@example.org or call our toll free number at 1-888-211-1625. We will gladly assist you personally with this process.
Pre-order delivery time
When will I receive my pre-ordered item?
Please note pre-order ship dates on all product pages. These are estimated ship dates and may vary within 1-2 business days.
Do I have to pay for a pre-order item now?
Yes. Pre-orders must be paid in full at time of purchase.
General Shipping Terms
Is my information private?
What if my package is refused or returned to sender?
If you refuse a shipment from MZ, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to MZ. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to email@example.com or call Customer Service toll free at 1-888-211-1625.
Are there any other limitations?
At this time MZ does not ship to FPO's or APO's or any other locations with delivery limitations. We apologize for any inconvenience this may cause. MZ is not responsible for lost or stolen packages.
What if my package is lost?
MZ is not responsible for any lost or stolen packages. We will not offer refund or replacement of items. We will work closely with you and the carrier to try and resolve any situation. If you think your package has been lost or incorrectly marked as delivered please reach out to us at firstname.lastname@example.org.