Shipping + Returns

Domestic

  • SHIPPING RATES- Ground shipping within the continental U.S. is free for all orders over $35! Shipping is calculated at checkout for all other locales and totals.
  • Expedited shipping options are available at checkout.
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  • SHIPPING TIME - MZ ships orders using UPS and USPS. Delivery is usually 4-7 business days from ship date. You will receive tracking information as soon as you order ships as well as updates on delivery.
  • *Once we have shipped your handmade items MZ is not responsible for shipping delays that are beyond our control.
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  • DELIVERY- MZ is not responsible for lost or stolen packages.

International

  • SHIPPING RATES- All international orders are shipped with USPS. Cost is calculated at checkout. Please email info@mzfairtrade.com for information and rates on international shipping to your country.
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  • DELIVERY TIME - When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
  • DUTIES + TAXES - MZ is not responsible for any duties or taxes incurred on an international shipment.

General Shipping Terms

  • PRIVACY - Your privacy is important to us and we care about how information about your order is used and shared. Learn more about our privacy policy here.
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  • UNDELIVERABLE OR REFUSED PACKAGES - If you refuse a shipment from MZ, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to MZ. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to info@mzfairtrade.com or call Customer Service toll free at 1-888-211-1625.
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  • GIFTS - If the order is a gift, the package will be marked "Gift," but the cost of the item will still be included on the customs form. Customs authorities require us to declare the value of the gift item directly on the package.
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  • LIMITATIONS - At this time MZ does not ship to FPO's or APO's or any other locations with delivery limitations. We apologize for any inconvenience this may cause. MZ is not responsible for lost or stolen packages.

Pre-order Delivery Time

Please note pre-order ship dates on all product pages. These are estimated ship dates and may vary within 1-2 business days.

 

Returns + Exchanges

All of our products are exquisitely handmade one at a time. Therefore, it is difficult, if not impossible, to make identical items the way a machine can. Our artisans are masters, and they strive for the highest quality and standards in every item they create. Handmade items have natural variances in color, size, and texture, which should not be misconstrued as flaws. These variances are what make each product charming and unique. Items may not be identical to the ones pictured.

Free 30 Day Return Policy

  • Items may be returned for refund or exchange within 30 days of the original purchase. Please email info@mzfairtrade.com to receive a return label.
  • **Clearance and sale items may not be returned or exchanged. If you'd like to return or exchange an item you purchased from an MZ Stockist, please contact that store directly. **
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  • Exchanges will be processed in 1-2 business days.

If you are unsatisfied with your item for any reason, please contact us. We will work with you personally in order to make sure you are satisfied with your shopping experience.

How do I make a return?

Contact Customer Service at info@mzfairtrade.com or call our toll free number at 1-888-211-1625. We will gladly assist you personally with this process.

Wholesale Shipping

 
Interested in becoming a wholesale stockist? Visit our wholesale dedicated site and fill our an application!
 

Questions?

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