We offer free returns on any order placed within the continental United States. Returns must be postmarked within 30 days of delivery to be eligible for refund or exchange.
Generate your return label here. You will need your order number and zip code to start the return process.
Items must be returned in their original, new condition with tags still attached.
Orders placed outside the United States may be returned or exchanged at the buyers expense. These orders are subject to the same 30 days of delivery terms.
We want you to be happy with your MZ purchase, and will accept returns postmarked within 30 days of delivery on items in their original condition. Last chance items are not eligible for return or exchange.
Returns postmarked after 30 days are eligible for a 50% credit.
Returns postmarked after 45 days will not be accepted. Return to sender will be at customers expense.
We are unable to accept returns or exchanges purchased through an MZ Stockist.
*Last Chance items may not be returned or exchanged.*
**If you'd like to return or exchange an item you purchased from an MZ Stockist, please contact that store directly. **
***Gift Cards are not eligible for returns, refunds, or exchanges.***
If you would like to exchange your item please let us know when creating your return label. When you return is received we will issue a credit to be used towards the new item of your choice. Credits do not expire.
If you received an MZ item as a gift we will happily accept the item for credit.
Gift returns are subject to the same return policy as purchases.
Gifts are not eligible for free returns.
Please reach out if you have received a gift you would like to return firstname.lastname@example.org. We will need the last name and zip code of the purchaser to begin a gift return for credit.
Please click here to begin the return process. You will need your order number and zip code.
Returns will be processed within 1-2 business days after we receive the item.
Refunds will be issued to your original form of payment. Please note, refunds will only be issued if the item is postmarked within 30 days of delivery and is in original, unused condition with tags still attached.
Refunds can take 3-5 business days to post to your account. The time between when a refund is issued and the amount arriving in your account is decided by your banking institution.